Service Design
Our Service Designers look at the big picture - mapping people, processes and systems.
Seamless, scalable solutions
Designing at a system level
We zoom out to understand how people, technology, and processes connect—and then zoom in to make every touchpoint count. Our Service Designers work across channels and departments to create seamless, scalable services that improve lives.
From government agencies to enterprise, we help organisations transform complexity into clarity—designing solutions that consider the full service ecosystem.
Our toolkit includes:
- Journey maps and service blueprints
- Stakeholder alignment and co-design workshops
- Touchpoint design and prototyping
- Operational design and systems thinking
- Change management and organisational readiness
Why Torii:
- Specialists in cross-functional, human-centred transformation
- Embedded designers who collaborate across silos
- A focus on sustainability, scalability, and user equity
Design isn’t just about what’s seen—it’s about how the whole system works together.
