Here’s how we’ve delivered tangible impact for other design leaders at Australia Post, Telstra, Coles, and many other household-name Australian businesses.
AI-Driven Insights in App Development
To keep momentum during a critical app project, Flybuys turned to Torii for strategic design leadership. We embedded a Senior Design Manager to guide CX and product teams through delivery, innovation, and the trial of AI-powered research, helping Australia’s leading rewards program reimagine customer engagement.
Unifying Legacy News Brands
We led design transformation across News Corp’s portfolio—launching sprints, uplifting design systems, and improving both subscriber journeys and editorial tools. A future-focused approach for 18 million users.
Productising Postal Services
Torii designers worked with Australia Post to enhance parcel tracking, Help Centre content, and chatbot functionality. Through agile collaboration, we delivered improvements that reduced enquiries and lifted customer satisfaction.
App to Support All Victorians
During COVID and beyond, we supported Service Victoria with critical app design and strategy. From shaping product roadmaps to improving accessibility and usability, our work helped deliver services more efficiently to all Victorians.
Retail, Revamped
Over a 3-year partnership, Torii helped Coles uplift web, app, and in-store experiences. From launching a new website to embedding lean design and research practices, we enabled faster, customer-first innovation across the retail giant’s ecosystem.